Loyalty is the most valuable currency as DTC eCommerce brands compete for customer attention. And having a community of repeat shoppers boils down to leveraging the right tools and excellent customer service.
You can’t build loyalty without instilling a sense of commitment between buyer and seller. Plus, fostering loyalty involves providing consistent, personalized service that builds trust and ultimately encourages shoppers to return.
Those things are easier with a well-integrated technology stack.
Having a reliable collection of software applications and digital tools to help improve customer loyalty for your business is vital. Brands that have good customer loyalty and retention spend less on marketing and have more sales.
These brands often maintain steady growth even during the slowest seasons. And if you want to count your business among them, don't miss this event. After all, creating the ideal technology stack is easier said than done. Some guidance is necessary to save time and get it right on the first try.
Senior Platform Partnerships Manager
Product Marketing Manager
Sr. Customer Success Manager, Mid-Market
Senior Technology Partner Manager
Head of Partnerships
Rohan manages strategic partnerships for Platforms and Tech Partners at Gorgias.
Prior to joining Gorgias, he initiated the investor partnership program at Clearco, a revenue-based source of financing for D2C eCommerce brands. He also spent just over 3 years at the Toronto Stock Exchange, working closely with companies in the junior marketplace (TSXV) to help them better connect to more qualified and meaningful pools of capital. He is passionate about helping companies scale through various means, to ultimately help them reach success.
Vaishali is a Product Marketing Manager at Loop Returns, the exchange-first returns platform for scaling Shopify brands. Collaborating closely with Partnerships and Product Management, she focuses on launching tech integrations and driving product adoption. When she's not working, you can find Vaishali at the local ceramics studio.
Noah Small is a Senior Technology Partner Manager at Tapcart. Noah was the second partnership hire at Bolt where he worked for the last three years and recently joined Tapcart to lead their Technology Partner Program.