The Ultimate Shopify Journey Episode 5

Thu, Feb 16, 7:00 PM (UTC)

About this event

Practically every D2C business owner has experienced the customer journey as a consumer, so most will agree that experience is everything. Customers form opinions about brands based on the sum of all interactions and decide whether or not to keep engaging.

That’s why the best performing eCommerce companies visualize customer interactions as a journey made of stages – allowing them to look at the consumer’s experience as a whole. But how do you improve the customer journey for your Shopify store?

Committing to enhancing the customer journey for sustainable growth

It only takes one slip up to cause a customer to progress or regress in their journey. For example, showing the wrong message, sub-par customer service, over-complicated checkout processes, etc., can cause people to disconnect from your brand.

That’s why matching offers and other communications to fit the right stage for each consumer is essential. You can significantly enhance the customer journey by presenting things at the right time.

What you’ll get from the event

Learn how to be an active participant in creating and nurturing desired customer journeys instead of constantly reacting

Discover ways to ensure your teams aren't in silos and everyone is working together to address consumer needs

See how successful Shopify brands use customer journey mapping to create a 360-degree view of every interaction

Learn practical tips and tactics to deliver best-in-class customer experiences consistently

Uncover clever ways to identify roadblocks in the customer journey

Speakers

  • Rohan Kapoor

    Gorgias

    Senior Platform Partnerships Manager

  • Mia Bobak

    Triple Whale

    Head of Partnerships

  • Joe Fox

    Reviews.io

    VP of Partnerships

  • Krista Pisciotta

    ShipBob

    Partner Manager - Technology

When

When

Thursday, 16 February
2:00 PM - 4:00 PM (EST)

Partners

Gorgias

Shopify

Tapcart

Triple Whale

Sezzle

Reviews

Recharge

Attentive

Shipbob

Kickfurther