Practically every D2C business owner has experienced the customer journey as a consumer, so most will agree that experience is everything. Customers form opinions about brands based on the sum of all interactions and decide whether or not to keep engaging. That’s why the best performing eCommerce companies visualize customer interactions as a journey made of stages – allowing them to look at the consumer’s experience as a whole. But how do you improve the customer journey for your Shopify store? It only takes one slip up to cause a customer to progress or regress in their journey. For example, showing the wrong message, sub-par customer service, over-complicated checkout processes, etc., can cause people to disconnect from your brand. That’s why matching offers and other communications to fit the right stage for each consumer is essential. You can significantly enhance the customer journey by presenting things at the right time.Committing to enhancing the customer journey for sustainable growth
What you’ll get from the event
Gorgias
Senior Strategic Partnerships Manager
Okendo
SVP of Strategic Partnerships
Shopify
Sr. Merchant Success Manager
Nosto
Sr. Customer Success Manager
Omnisend
Director of Customer Success
Loop
Product Marketing Manager
Wayflyer
Director of US Partnerships
Daasity
Senior Director, Merchant Success
ShipBob
Sr. Partner Manager - Tech Partners
Tapcart
Senior Technology Partner Manager
LoyaltyLion
Senior Loyalty Advisor