The Ultimate Shopify Journey: Episode 4

Nov 9, 2022, 7:00 – 9:00 PM

About this event

Practically every D2C business owner has experienced the customer journey as a consumer, so most will agree that experience is everything. Customers form opinions about brands based on the sum of all interactions and decide whether or not to keep engaging.

That’s why the best performing eCommerce companies visualize customer interactions as a journey made of stages – allowing them to look at the consumer’s experience as a whole. But how do you improve the customer journey for your Shopify store?

Committing to enhancing the customer journey for sustainable growth

It only takes one slip up to cause a customer to progress or regress in their journey. For example, showing the wrong message, sub-par customer service, over-complicated checkout processes, etc., can cause people to disconnect from your brand.

That’s why matching offers and other communications to fit the right stage for each consumer is essential. You can significantly enhance the customer journey by presenting things at the right time.

What you’ll get from the event

  • Learn how to be an active participant in creating and nurturing desired customer journeys instead of constantly reacting
  • Discover ways to ensure your teams aren't in silos and everyone is working together to address consumer needs
  • See how successful Shopify brands use customer journey mapping to create a 360-degree view of every interaction
  • Learn practical tips and tactics to deliver best-in-class customer experiences consistently
  • Uncover clever ways to identify roadblocks in the customer journey

Speakers

  • Rohan Kapoor

    Gorgias

    Senior Strategic Partnerships Manager

  • Rachel Tyers

    Okendo

    SVP of Strategic Partnerships

  • Matthew Cohn

    Shopify

    Sr. Merchant Success Manager

  • Laura Ann Klinedinst

    Nosto

    Sr. Customer Success Manager

  • Gabe Macaluso

    Omnisend

    Director of Customer Success

  • Vaishali Ravi

    Loop

    Product Marketing Manager

  • Paddy Cleary

    Wayflyer

    Director of US Partnerships

  • Elizabeth Cruz

    Daasity

    Senior Director, Merchant Success

  • Karley Daudell

    ShipBob

    Sr. Partner Manager - Tech Partners

  • Noah Small

    Tapcart

    Senior Technology Partner Manager

  • Joe Rutherford

    LoyaltyLion

    Senior Loyalty Advisor

Contact Us

Partners

Shopify logo

Shopify

LoyaltyLion logo

LoyaltyLion

Tapcart logo

Tapcart

Loop logo

Loop

Omnisend logo

Omnisend

Gorgias logo

Gorgias

Okendo logo

Okendo

Nosto logo

Nosto

Shipbob logo

Shipbob

Daasity logo

Daasity

Wayflyer logo

Wayflyer