Practically every D2C business owner has experienced the customer journey as a consumer, so most will agree that experience is everything. Customers form opinions about brands based on the sum of all interactions and decide whether or not to keep engaging.
That’s why the best performing eCommerce companies visualize customer interactions as a journey made of stages – allowing them to look at the consumer’s experience as a whole. But how do you improve the customer journey for your Shopify store?
It only takes one slip up to cause a customer to progress or regress in their journey. For example, showing the wrong message, sub-par customer service, over-complicated checkout processes, etc., can cause people to disconnect from your brand.
That’s why matching offers and other communications to fit the right stage for each consumer is essential. You can significantly enhance the customer journey by presenting things at the right time.
Join us LIVE to improve your Shopify store’s customer journey and revenues.
Recharge
Senior Partner Manager
Attentive
Sr. Director, Partner Marketing
Aftership
Co-Founder & CMO
Meta
Strategic Partner Manager
Recart
Head of Partnerships
Shopify
Strategic Account Manager, Key Accounts
Loop
Tech Partner Manager
ShipBob
VP of Partnerships
LoyaltyLion
Head of Marketing
Gorgias
Tech Partner Manager
Elaine has worked in the ecommerce space for 6+ years with 3 different SaaS companies, joining the Recharge team twice in the last three years. She manages some of Recharge’s top agency & service partners to help merchants across the globe launch the best recurring billing models that fit their brands perfectly.
I’ve been a marketer for 18 years, experiencing the highs and lows of the agency/consumer marketing world and B2B/MarTech. At Attentive, I have the privilege of building campaigns that bring innovative digital experience solutions to market.
Andrew is the Co-Founder and CMO of AfterShip. AfterShip helps SMB, mid-market, and enterprise brands turn post-purchase journeys into engaging and loyalty-building experiences.
Auri is Strategic Partner Manager at Meta, driving business messaging product adoption and innovation in partnership with our priority partners in North America for Messenger and Instagram Messaging channels. She has previously led North America business messaging growth as PMM and has been an advisor to some of our largest ad tech partners at Meta.
Leveraging nearly 10 years of customer success experience, I now work across all of our US West Region's merchant success manager’s books of business to support strategic and complex conversations, business reviews, and solutioning.
Howdy 👋 I’ve been working in the Shopify ecosystem coming up on 4 years, and working at Loop Returns for the last 1.5 years. I manage all of our tech partners and help them discover the world of exchanges and uncover post purchase magic.
Kevin Marvinac leads Partnerships at ShipBob, a global third party logistics provider focused on ecommerce sellers. Previously, he spent time in growth and product at ShipBob, Tide Cleaners (formerly Pressbox) and Airbnb. He is a certified specialist of wine and lives in Northern California.
Fiona Stevens is the Head of Marketing at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. LoyaltyLion helps thousands of retailers worldwide to build fully customised loyalty programs, proven to increase customer engagement, retention and spend. Fiona has almost 15 years’ experience in Marketing, having worked in-house and agency side across functions including PR, SEO and content. She has specialised in loyalty for retail and ecommerce brands for the past eight years.
Mia is the Tech Partner Manager at Gorgias where she collaborates with ISV partners to develop joint business strategies, strengthen “better together” relationships, and produce innovative partnership playbooks. When Mia isn't working, you'll usually find her at home with her wife, reading a good book and drinking a cup of blueberry tea!
Gorgias
Senior Platform Partnerships Manage
Rohan is the Senior Platform Partnerships Manage at Gorgias. Prior to joining Gorgias, he developed the investor partnership program at Clearbanc, a revenue-based source of financing for D2C eCommerce brands. He also spent just over 3 years at the Toronto Stock Exchange, working closely with companies in the junior marketplace (TSXV) to help them better connect to more qualified and meaningful pools of capital. He is passionate about helping companies scale through various means, to ultimately help them reach success.
