The Ultimate Shopify Customer Journey: Episode 7

Jul 27, 2023, 6:00 – 8:00 PM

About this event

Practically every D2C business owner has experienced the customer journey as a consumer, so most will agree that experience is everything. Customers form opinions about brands based on the sum of all interactions and decide whether or not to keep engaging.

That’s why the best performing eCommerce companies visualize customer interactions as a journey made of stages – allowing them to look at the consumer’s experience as a whole. But how do you improve the customer journey for your Shopify store?

Committing to enhancing the customer journey for sustainable growth

It only takes one slip up to cause a customer to progress or regress in their journey. For example, showing the wrong message, sub-par customer service, over-complicated checkout processes, etc., can cause people to disconnect from your brand.

That’s why matching offers and other communications to fit the right stage for each consumer is essential. You can significantly enhance the customer journey by presenting things at the right time.

What you’ll get from the event

  • Learn how to be an active participant in creating and nurturing desired customer journeys instead of constantly reacting
  • Discover ways to ensure your teams aren't in silos and everyone is working together to address consumer needs
  • See how successful Shopify brands use customer journey mapping to create a 360-degree view of every interaction
  • Learn practical tips and tactics to deliver best-in-class customer experiences consistently
  • Uncover clever ways to identify roadblocks in the customer journey

Speakers

  • Rohan Kapoor

    Gorgias

    Senior Strategic Partnerships Manager

  • Alex Boggie

    Gorgias

    Senior Technology Partner Manager

  • Natasha Nema

    AirCall

    Strategic Partner Account Manager

  • Jon Knott

    Tapcart

    Senior Partner Manager

  • Mia Bobak

    Triple Whale

    Head of Partnerships

  • Birdie Bartholomew

    Happy Returns

    Enterprise Account Executive

  • Adena Merabi

    Okendo

    Partnerships Team Lead

  • Ryan Donahue

    CQL

    Shopify Practice Lead

  • Sanjot Harsoor

    Recharge

    Senior Product Marketing Manager

  • Kyle Carmichael

    Attentive

    Technology Partner Manager

Contact Us

Partners

Gorgias logo

Gorgias

Shopify logo

Shopify

Triple Whale logo

Triple Whale

Aircall logo

Aircall

Recharge logo

Recharge

Tapcart logo

Tapcart

Okendo logo

Okendo

Happy Returns logo

Happy Returns

CQL logo

CQL

Attentive logo

Attentive