Imagine you could slice your marketing budget by half while improving sales outcomes. That’s how valuable customer loyalty and retention are today. So it’s no wonder building higher retention and loyalty are the primary goals of many D2C eCommerce brands. Making more repeat purchases happen practically guarantees an increase in profits. But these days, consumers have more options. They can easily find identical products elsewhere (for the most part), making it challenging to ensure customer loyalty and retention. It starts with knowing what you must do. Amidst an ever-expanding pool of competitors and tighter budgets in many sectors, retaining loyal customers is more critical than ever. Additionally, winning a new customer can cost up to six times more than retaining an existing one. Existing customers are also more receptive, making it easier to sell to them – the odds of selling to a new prospect are very low. Loyal customers also spend more on average per purchase than new ones. But without a good loyalty and retention strategy, all your hard work in capturing a prospect goes to waste mostly.Building a solid strategy for customer loyalty and retention
What you’ll get from the event
Triple Whale
Head of Partnerships
ShipBob
Partner Manager - Technology
Loyalty Lion
Account Executive
Okendo
Partnerships Team Lead
Tapcart
Senior Technology Partner Manager