Incredible BigCommerce Customer Journey

Jun 22, 2023, 6:00 – 8:00 PM

About this event

In DTC eCommerce, brands that rise to the top prioritize the customer journey. That’s because creating a seamless, engaging CX isn't just good for improving sales, customer retention, and brand loyalty — it's also vital to sustainable growth!

With powerful features, your BigCommerce store is perfectly positioned to help you enhance the customer journey. But you must leverage the right integrations or tools and deeply understand your unique customer journey.

Creating frictionless experiences for sustainable growth

A well-designed customer journey will guide customers smoothly from awareness to purchase and post-purchase while ensuring they feel valued by the brand. Each touchpoint contributes to the overall CX, whether a social media ad, an email, or pages within your BigCommerce store.

And while it’s challenging, you can leverage the right tools to provide a customer journey that’s intuitive, engaging, and customer-centric. This webinar will explore intelligent ways to create the ultimate customer journey for your brand — one that drives growth.

What You'll Get from the Event

  • Discover clever ways of delighting customers at each stage of the customer journey
  • Uncover powerful tools and strategies for providing exceptional CX and maximizing engagement
  • Learn top strategies used by the biggest DTC brands to drive customer retention and loyalty
  • Learn how to proactively shape and enhance customer journeys for predictable CX and revenue growth
  • Explore how successful DTC eCommerce brands use customer journey mapping to capture a holistic view of every customer interaction

Speakers

  • Rohan Kapoor

    Gorgias

    Senior Strategic Partnerships Manager

  • Mitch McKay

    BigCommerce

    Manager, Strategic Partnerships

  • Turner Nelson

    Attentive

    Manager, Partner Engineering

  • Lindsay Potkewitz

    Reviews.io

    Global Head of Partnerships Marketing

  • Katelyn Daman

    Ordergroove

    Technology Partner Manager

  • Scott Christopher

    Shogun

    Lead Sr PM

  • Thomas Turley

    Searchspring

    Director of Partnerships

  • Tyler Grech

    Daasity

    Tech Partnerships

  • Rachel Tonner

    Klevu

    VP of Global Marketing

  • Daniel Sim

    Rewind

    General Manager

Contact Us

Partners

BigCommerce logo

BigCommerce

Gorgias logo

Gorgias

Reviews logo

Reviews

Ordergroove logo

Ordergroove

Rewind logo

Rewind

Shogun logo

Shogun

Attentive logo

Attentive

Klevu logo

Klevu

Searchspring logo

Searchspring

Daasity logo

Daasity