No one can deny the fast-paced nature of the DTC eCommerce market, which continues to grow, with sales expected to exceed the previous year again. And the most critical indicator of success is how deeply brands engage their customers.

So designing amazing customer journeys is non-negotiable. It’s key to achieving sustainable, long-term growth, and the most successful BigCommerce stores go beyond the surface and look deeper. They are highly focused on exploring capabilities and possibilities in delivering exceptional experiences.

Crafting seamless customer journeys for sustained success

Every touchpoint within and outside your BigCommerce store should resonate with customers and draw them into your brand narrative, all while ensuring authenticity at every turn.

This requires a more intimate understanding of your customer’s desires, expectations, and behaviors — and leveraging the right tools to create seamless experiences across multiple channels. Let us show you how to turn every interaction into an opportunity.

What you'll get from the event

• Explore the nuanced ways of tailoring the customer journey to individual preferences, ensuring each touchpoint feels uniquely personalized.
• See real-life examples of how top DTC eCommerce brands successfully revamped their customer journeys, leading to more growth and retention.
• Learn about the most critical KPIs for insights into consumer behaviors and how to leverage them to identify pain points and preferences.
• Discover methods to continuously gather, analyze, and act upon consumer feedback, ensuring the customer journey remains effective.
• Engage top DTC eCommerce experts as they share innovative practices and unique solutions to optimize customer journeys.