How to Scale Your CX Program with Personalization

Aug 9, 2022, 7:00 – 8:30 PM

About this event

Time and time again, personalized customer experience (CX) has proven to drive DTC eCommerce business success. Brands that deliver excellent personalized CX enjoy some of the most significant returns. So successfully personalizing your CX could bring more profits for the business.

But scaling with personalization is a massive challenge. This is because achieving successful personalization at scale is impossible without the right supporting technologies. You need the right tools to engage consumers in a modern business landscape that’s more sophisticated.

Personalization makes experiences more enjoyable

Today most consumers expect personalized experiences. As a result, many are more likely to buy from a brand that offers tailored experiences than without – consumers are just becoming more frustrated with impersonal shopping.

However, companies don't read minds, which is why tools are critical. Personalization engines help eCommerce brands focus on the right interactions and spark engagement at crucial moments in the buyer’s journey. For example, knowing when to send an upsell or upgrade offer.

What you’ll get from the event

  • Discover the best personalization tools for D2C eCommerce
  • Learn how to scale your business with the right tools and new ways to use data to make CX better
  • Learn how to know more about your customers through data collection and personalized brand interactions
  • See how personalized CX unlocks marketing capabilities and opportunities, helping brands deliver more relevant messages

Join us LIVE to overcome the roadblocks preventing personalization at scale for your business.


  • Dillon Duchesne


    Head of Business Development & Partnerships

  • Eric Feuerstein


    Director of Alliances

  • Derek Booth


    Director Of Strategic Partnerships & Business Development

  • Brett Bernstein


    Founder & CEO

  • Eddie Hsieh


    Head of Alliances

Contact Us


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