A highly optimized customer experience (CX) is a prerequisite for eCommerce success. Brands with optimized CX enjoy higher customer retention and satisfaction rates, which leads to greater ROI.
The promise of excellent experience attracts customers, and delivering on CX is how you boost every crucial eCommerce metric. That includes your conversion rate, the average order value, website traffic, and much more. But what goes into optimizing CX?
Optimizing CX involves considering every touchpoint within the customer journey and making each efficient. It also involves looking at the intricacies of particular consumer needs and employing the right tools to make a difference.
As more consumers use the Internet than ever, it’s never been more critical to level up your CX. While the Internet revolutionized commerce, it has also made consumers less patient. People will seek other brands without a second thought when the shopping journey doesn't quite fit. This event will explore everything you need to transform CX and your business revenue this year.
Join us LIVE for expert CX insights bound to improve your business outcomes.
Startegic Partner Manager EMEA
Client Services Director
Senior Enterprise Customer Success Manager
Neil Forrest is a Strategic Partner Manager at Gorgias. Prior to joining, Neil worked with Gorgias in his role as a Digital Consultant for ecommerce agencies where he worked in sales and strategy to help deliver growth for DTC brands. Having worked across multiple ecommerce platforms, Neil found himself specialising in Shopify Plus and has launched his own ecommerce brand, Tartan Scarf Co to sustainably design and manufacture scarves in the Scottish Highlands. Neil studied music at university and is passionate about music - you’ll catch him air drumming at any opportunity.
Katie Evans is the Client Services Director at the leading Shopify Plus partner agency, Velstar. With 10+ years of experience working in the digital industry and a passion for all things digital marketing and ecommerce, Katie has a proven track record of unlocking the potential in businesses and driving growth.
Ryan is Partner Manager EMEA @ Recharge Payments
Customer-driven problem solver with a broad design skillset.
Most motivated when working as part of an awesome, multi-disciplinary team, to solve real problems and create genuinely amazing experiences.
Gui is a Senior Enterprise Customer Success Manager. He joined Yotpo in 2019 as the first Yotpo CSM in London. He helps clients like IKEA, Avon and Made.com create and manage exciting online experiences that boost trust, engagement and brand loyalty.