Today CX is the most critical factor in the success of any DTC eCommerce business. Consumers expect personalized experiences tailored to their needs and preferences and demand brands deliver. However, companies must leverage the right data to do so effectively. You can learn how best to serve your customers and improve CX by looking at standard customer data like pageviews. But you need deeper analytics, such as purchase history, interests, and behavior patterns, to gain invaluable insights. But how do you collect better customer data and use it efficiently? The best CX is efficient, seamless, enjoyable, and consistent across channels. Achieving that level of excellence requires understanding what consumers are looking for and how you can best meet those needs. And that's only possible through the right combination of tools and processes to collect deep customer data. With such assets in place, you can create a 360-degree view of each customer, allowing for deeper data analysis, insights, and interpretation.Creating exceptional, more seamless CX
What you'll get from the event
Gorgias
Partner Development Associate
Justuno
Director Of Strategic Partnerships & Business Development
Smartrr
CEO & Founder
ShipBob
Partner Manager - Technology
Reviews.io
Global Head of Partnerships Marketing