Customer support data also helps companies identify behaviors, what’s working, and any aspects that need improvement. Unfortunately, many brands still lack the right tools or aren’t aware of how to start leveraging customer support data.
The movers and shakers of the D2C industry all invest heavily in technologies to help understand customers more deeply and achieve superior CX. Customer support analysis will help close the gap between consumer expectations and support quality. It can help any brand identify recurring issues and address each one efficiently.
The leveraging of customer support data also makes organizations more consumer-centric, leading to more sales opportunities. Customer support data analysis is truly transforming the art and science of CX.
Tech Partner Manager
Sr. Partner Manager - Tech Partners
VP of Partnerships
Partner Account Manager
Senior Deployment Manager
Mia is the Tech Partner Manager at Gorgias where she collaborates with ISV partners to develop joint business strategies, strengthen “better together” relationships, and produce innovative partnership playbooks. When Mia isn't working, you'll usually find her at home with her wife, reading a good book and drinking a cup of blueberry tea!
Karley Daudell is the Sr. Technology Partnerships Lead at ShipBob, a tech-enabled 3PL that fulfills ecommerce orders for direct-to-consumer brands. Karley started her career at ShipBob over 4 years ago. She works alongside ShipBob merchants to fill operational gaps with leading technology and helps partners build deeper integrations into ShipBob's infrastructure through their App Marketplace.
With over 10 years of experience in the eCommerce industry, and having held roles with Omnisend, BigCommerce, Oracle/Bronto, Jon Pruitt brings a wealth of knowledge to the Daasity team. As VP of Partnerships, he oversees the growth of Daasity’s strategic relationships with agencies, eCommerce platforms, and other third party ISVs, with a focus to drive more success for mutual customers. A native of North Carolina, he now resides in the live music capital of the world. Austin, TX.
I have worked in tech for the past 4 years but recently took on a Partnerships role, managing our eCommerce partners. I was born and raised in California but finally made my way out here to New York about 6 months ago!!
I am a Deployment Manager at Thankful and have worked with ecommerce brands for over 5 years. I live in LA with my fiancé and incredibly cute dog, Bird.