CX starts when a customer discovers your brand and doesn't end after the sale. It's the sum of all touchpoints you have with the customer, from awareness to purchase and beyond. And each year, DTC eCommerce needs and challenges evolve. The only way to remain relevant, competitive, and keep growing, is to create better experiences continuously. That means knowing the latest CX trends and planning accordingly. Ensuring your customers enjoy memorable and seamless experiences across all touchpoints, whether online or in person, is crucial. Most executives will agree this is key to keeping customers happy and building loyalty for repeat business. Numerous studies also show CX is a prime factor in consumer purchase decisions. Therefore, bad experiences that don't meet today's consumer expectations are not an option. At least, not for DTC brands that want to keep thriving. Lacking in the area of CX leads to substantial potential revenue losses worth avoiding.Leveraging the experience trends that matter and elevating CX in 2023
What you'll get from the event
Gorgias
Senior Platform Partnerships Manager
Justuno
Plus Customer Success Strategist
Omnisend
Director of Customer Success
Smartrr
Marketing Director
Reviews.io
CEO
Linnworks
Pre-Sales Director