CX in 2023: What Will Change & What Will Stay The Same?

Tech Masterclass
Tue, Dec 6, 3:00 PM (EST)

About this event

CX starts when a customer discovers your brand and doesn't end after the sale. It's the sum of all touchpoints you have with the customer, from awareness to purchase and beyond.

And each year, DTC eCommerce needs and challenges evolve. The only way to remain relevant, competitive, and keep growing, is to create better experiences continuously. That means knowing the latest CX trends and planning accordingly.

Leveraging the experience trends that matter and elevating CX in 2023

Ensuring your customers enjoy memorable and seamless experiences across all touchpoints, whether online or in person, is crucial. Most executives will agree this is key to keeping customers happy and building loyalty for repeat business.

Numerous studies also show CX is a prime factor in consumer purchase decisions. Therefore, bad experiences that don't meet today's consumer expectations are not an option. At least, not for DTC brands that want to keep thriving.

Lacking in the area of CX leads to substantial potential revenue losses worth avoiding.

What you'll get from the event

  • Learn about CX trends that are going away come 2023 and the new ones
  • Discover the most critical CX trends that will continue in 2023 and possibly beyond
  • Learn how brands can continue to engage and gain the loyalty of consumers despite economic challenges
  • Uncover the ways the customer journey is changing and the CX tools or technologies you'll need to stay ahead

Speakers