Customer Experience in 2022: What will change & what will stay the same?

Join us LIVE to uncover the most crucial changes in eCommerce CX and what practices will remain relevant.

About this event

Customer experience has evolved beyond anything brand founders and entrepreneurs could have imagined, and the pandemic is only accelerating things. As we head into 2022, D2C brands must deal with consumer behavior and expectation changes, including a more competitive business landscape.

So it's more important than ever that brands know what's next with CX as practically everything eCommerce shifts each year. CX is also the driving force behind the growth of many well-known D2C brands.

Getting your business ahead of the curve

Today’s customers don’t just want a great product; people expect and demand excellent experiences from the brands they patronize. You need a CX approach that sets your business apart from the competition to stay ahead of the game.

That involves having a strong focus on enhancing your digital platforms to improve the shopping experience – while considering the pandemic and how it has altered the retail industry.

What you’ll get from the event

  • Get the latest tips and trends shaping eCommerce CX for 2022 and beyond
  • See what top brands are doing to personalize and elevate CX, including the tools required
  • Learn how to effectively manage CX across brand channels to enable additional growth for your busines
  • Discover how to build a community of loyal consumers through CX
  • As competition increases, a seamless CX is critical to encourage shoppers to visit regularly.

Join us LIVE to uncover the most crucial changes in eCommerce CX and what practices will remain relevant.

Speakers


Host

  • Chris Lavoie

    Chris Lavoie

    Gorgias

    Tech Partner Manager Lead

    See Bio