Customer experience has evolved beyond anything brand founders and entrepreneurs could have imagined, and the pandemic is only accelerating things. As we head into 2022, D2C brands must deal with consumer behavior and expectation changes, including a more competitive business landscape. So it's more important than ever that brands know what's next with CX as practically everything eCommerce shifts each year. CX is also the driving force behind the growth of many well-known D2C brands. Today’s customers don’t just want a great product; people expect and demand excellent experiences from the brands they patronize. You need a CX approach that sets your business apart from the competition to stay ahead of the game. That involves having a strong focus on enhancing your digital platforms to improve the shopping experience – while considering the pandemic and how it has altered the retail industry. Join us LIVE to uncover the most crucial changes in eCommerce CX and what practices will remain relevant.Getting your business ahead of the curve
What you’ll get from the event
Wonderment
Head of Merchant Enablement
ShipBob
Sr. Partner Manager - Tech Partners
Aftership
Co-Founder & CMO
Thankful
Director of Customer Success and Deployment
HOOX
Head of Business Development & Partnerships