Customer experience has evolved beyond anything brand founders and entrepreneurs could have imagined, and the pandemic is only accelerating things. As we head into 2022, D2C brands must deal with consumer behavior and expectation changes, including a more competitive business landscape.
So it's more important than ever that brands know what's next with CX as practically everything eCommerce shifts each year. CX is also the driving force behind the growth of many well-known D2C brands.
Today’s customers don’t just want a great product; people expect and demand excellent experiences from the brands they patronize. You need a CX approach that sets your business apart from the competition to stay ahead of the game.
That involves having a strong focus on enhancing your digital platforms to improve the shopping experience – while considering the pandemic and how it has altered the retail industry.
Join us LIVE to uncover the most crucial changes in eCommerce CX and what practices will remain relevant.
Head of Merchant Enablement
Sr. Partner Manager - Tech Partners
Co-Founder & CMO
Director of Customer Success and Deployment
Tech Partner Manager
Blake Imperl Heads Merchant Enablement at Wonderment. He previously was Head of Partner Community at Attentive where he helped champion the framework on using SMS as a relationship-building channel. Blake has a deep E-Commerce background spending the majority of his professional career building and scaling retention marketing programs for D2C brands. He is passionate about teaching brands and agencies alike how to better use retention marketing channels to create exceptional customer experiences.
Karley Daudell is the Sr. Technology Partnerships Lead at ShipBob, a tech-enabled 3PL that fulfills ecommerce orders for direct-to-consumer brands. Karley started her career at ShipBob over 4 years ago. She works alongside ShipBob merchants to fill operational gaps with leading technology and helps partners build deeper integrations into ShipBob's infrastructure through their App Marketplace.
Andrew is the Co-Founder and CMO of AfterShip. AfterShip helps SMB, mid-market, and enterprise brands turn post-purchase journeys into engaging and loyalty-building experiences.
Reyna is the Director of Customer Success & Deployment at Thankful. She loves documenting and building out processes and prides herself on her giphy skills. When making CS decisions, she keeps the end-user in mind and supporting the Thankful team to deliver excellent service.
Highly motivated, outgoing, and personable professional with 11 years of international experience across print, video and events.
Extensive knowledge of partnerships, technology, and e-commerce and deeply passionate about the intersection of talent, marketing, and technology.
Tech Partner Manager Lead