Focusing on the customer journey is how you create experiences that keep customers returning for more. It's how brands gain vital insights into what consumers want, allowing for product delivery and customer service improvements, among others. But today's consumers are demanding much more from DTC eCommerce brands. They expect exceptional customer journeys from pre-purchase to post-purchase and across every channel. Focusing on delivering great end-to-end customer journeys helps DTC eCommerce brands maximize customer retention, average order value, and revenues. And while most brands know of these benefits, many fall short because the focus on the customer journey drops after the purchase. However, the customer journey doesn't end; it continues. CX isn't about the lowest price or best deal. It's about providing seamless, personalized experiences, from custom offers to tailored customer service – beyond purchase and post-purchase – on a continuous cycle.Crafting the perfect customer Journey and creating experiences that last
What you'll get from the event
Gorgias
Tech Partner Manager
Triple Whale
Head of Partnerships
Omnisend
Director of Customer Success
Omnie
Founder