Customer service and experience are even more critical in today’s highly competitive eCommerce landscape. They are the primary indicator of whether a brand is succeeding, and CSAT is one of the most critical customer satisfaction metrics measured.
Tracking CSAT is the best way to take action based on customer feedback and sentiment – which leads to more satisfied customers that turn into loyal patrons. But how can you improve CSAT and retention?
Without proper tools, you can't measure, properly track, and improve CSAT. The right tools also make identifying the aspects of your business that require improvement easier. However, too many CSAT tools are available, making it tricky to choose one.
Pick the wrong combination of tools, and you could waste your resource. But choose the right tools, and you could be on your way to experiencing the most successful growth times ever for your business. Thankfully, you can use the most successful brands in DTC eCommerce as a shortcut to acquiring the best tools.
Tech Partner Manager
Product Marketing Manager
Senior DTC Account Executive
Customer Success Manager
Senior Customer Success Manager
Highly motivated, outgoing, and personable professional with 11 years of international experience across print, video and events.
Extensive knowledge of partnerships, technology, and e-commerce and deeply passionate about the intersection of talent, marketing, and technology.
Vaishali is a Product Marketing Manager at Loop Returns, the exchange-first returns platform for scaling Shopify brands. Collaborating closely with Partnerships and Product Management, she focuses on launching tech integrations and driving product adoption. When she's not working, you can find Vaishali at the local ceramics studio.
Max Markowitz is Sr. DTC Account Executive at Ordergroove, a technology company that builds recurring relationships with customers through subscriptions. At Ordergroove, Max works with leading brands, including TULA and L’Oreal, advising on how to acquire and retain subscribers. Max graduated from The University of Texas at Austin with a B.A. in Business. He lives in Brooklyn with his husband Bill and son Joey and enjoys fly fishing, skiing, and hiking.
Steph is an e-commerce whiz who manages our customer success account leaders & loves helping clients develop out-of-the-box strategies.
Attila is a Sr. Customer Success Manager at Postscript, supporting Shopify merchants to make SMS their #1 revenue channel. He previously worked at Shopify advising large Plus merchants on their e-comm strategy.