5 Ecomm Tools for Improving CSAT & Retention

Mar 24, 2022, 7:00 – 8:30 PM

Join us LIVE to uncover invaluable insights, tools, and tips for accelerating business growth.

About this event

Customer satisfaction is the most impactful metric for D2C eCommerce brands – no wonder it's usually top on the list of priorities for executives. People's overall satisfaction when interacting with your business will influence everything from brand awareness to engagement to sales.

Customers decide whether to return or forget about an eCommerce business forever based on their satisfaction, and improving that will also raise retention. One invaluable tool you can use to measure consumer satisfaction is CSAT (aka customer satisfaction score).

Using CSAT to increase retention and revenues

Did you know that only a few unhappy customers will ever take time to complain about their experience? The non-complainers leave and never return. As a result, brands without a CSAT strategy are losing way more opportunities than they realize.

On top of that, pleased customers are likely to tell others, helping more people discover your brand and become paying customers. That makes the loss of a single customer even more costly. The good news is you can improve your CSAT and subsequently retention by using the right tools.

What you'll get from the event

  • Discover how some of the most successful brands use specific tools to improve CSAT and retention
  • Learn how to build a strong CSAT strategy and expedite progress by leveraging a suite of solutions
  • Gain expert tips about the most effective CSAT metrics to track so you can boost customer satisfaction and raise your retention rates


Speakers

  • Mia Bobak

    Triple Whale

    Head of Partnerships

  • Karley Daudell

    ShipBob

    Sr. Partner Manager - Tech Partners

  • Dan Anand

    Loop

    Tech Partner Manager

  • Ellie Garabedian

    YOTPO

    Multi-Product Customer Success Manager

  • Eddie Hsieh

    Ordergroove

    Head of Alliances

Contact Us

Partners

Gorgias logo

Gorgias

Yotpo logo

Yotpo

Shipbob logo

Shipbob

Loop logo

Loop

Ordergroove logo

Ordergroove