Gorgias CX Shop NYC

August 22, 2023 at 9:00 PM UTC – August 23, 2023 at 1:00 AM UTC

About this event

Seamless and personalized CX is a crucial differentiator. Join us for an exclusive one-day in-person workshop dedicated to CX strategy on August 22, 2023, from 5 pm to 9 pm EST. This workshop will bring together some of the eCommerce industry's renowned thought leaders to share their insights and tips on CX.

As customer expectations evolve, DTC eCommerce brands must keep up with trends and adapt. A focus on providing superior experiences that exceed expectations practically guarantees competitive advantages.


  • 5pm - 6pm - Welcome Reception
  • 6pm - 7pm - CX Panel with Q&A
  • 7pm - 8pm - Workshop Tables
  • 8pm - 9pm - Networking Reception

Unlocking business growth through CX

To keep up with CX means continuously improving the customer journey, from awareness to post-purchase. As a result, you can increase retention (and LTV), positive word-of-mouth or referrals, and revenue.

CX also drives the formation of emotional connections with customers that foster brand loyalty. Customers expect convenience and personalization in every aspect of their online shopping experiences. A commitment to exceptional CX is how you satisfy those needs.

What you'll get from the event

  • Gain valuable insights from leading CX professionals in the industry to improve your strategies
  • Learn practical tactics for measuring customer satisfaction and identifying improvement opportunities
  • Discover how the most successful brands use CX as a competitive advantage, differentiating their brand from the competition
  • Network with the best thought leaders and other like-minded individuals


  • Rohan Kapoor


    Senior Strategic Partnerships Manager

  • Andrew Olaleye



  • Jacquelyn De Jesu


    Founder & CEO



August 22 – 23, 2023
9:00 PM – 1:00 AM UTC

Venue map

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