Gorgias CX Shop London

Nov 22, 2023, 3:00 – 7:00 PM

About this event

Seamless and personalized CX is a crucial differentiator. Join us for an exclusive one-day in-person workshop dedicated to CX strategy on November 22, 2023, from 3 pm to 7 pm GMT at Patch East. This workshop will bring together some of the eCommerce industry's renowned thought leaders to share their insights and tips on CX.

As customer expectations evolve, DTC eCommerce brands must keep up with trends and adapt. A focus on providing superior experiences that exceed expectations practically guarantees competitive advantages.


3pm - 4pm - Welcome Reception

4pm - 5pm - CX Panel with Q&A

5pm - 6pm - Workshop Tables

6pm - 7pm - Networking Reception

Unlocking business growth through CX

To keep up with CX means continuously improving the customer journey, from awareness to post-purchase. As a result, you can increase retention (and LTV), positive word-of-mouth or referrals, and revenue.

CX also drives the formation of emotional connections with customers that foster brand loyalty. Customers expect convenience and personalization in every aspect of their online shopping experiences. A commitment to exceptional CX is how you satisfy those needs.

What you'll get from the event

  • Gain valuable insights from leading CX professionals in the industry to improve your strategies
  • Learn practical tactics for measuring customer satisfaction and identifying improvement opportunities
  • Discover how the most successful brands use CX as a competitive advantage, differentiating their brand from the competition
  • Network with the best thought leaders and other like-minded individuals


  • Neil Forrest


    Strategic Partner Manager EMEA

  • Yohan Loyer


    Strategic Partner Manager - EMEA

  • Gyve Safavi


    Co-Founder and CEO

  • Kim Eriksen



  • Callum Murphy


    Operations Manager



Wednesday, November 22, 2023
3:00 PM – 7:00 PM UTC

Contact Us


Gorgias logo


OnePilot logo


Dtails logo


SURI logo