Gorgias CX Shop LA

Oct 19, 2023, 10:00 PM – Oct 20, 2023, 2:00 AM

About this event

Seamless and personalized CX is a crucial differentiator. Join us for an exclusive one-day in-person workshop dedicated to CX strategy on October 19, 2023, from 3 pm to 7 pm PST. This workshop will bring together some of the eCommerce industry's renowned thought leaders to share their insights and tips on CX.

As customer expectations evolve, DTC eCommerce brands must keep up with trends and adapt. A focus on providing superior experiences that exceed expectations practically guarantees competitive advantages.


3pm - 4pm - Welcome Reception

4pm - 5pm - CX Panel with Q&A

5pm - 6pm - Workshop Tables

6pm - 7pm - Networking Reception

Unlocking business growth through CX

To keep up with CX means continuously improving the customer journey, from awareness to post-purchase. As a result, you can increase retention (and LTV), positive word-of-mouth or referrals, and revenue.

CX also drives the formation of emotional connections with customers that foster brand loyalty. Customers expect convenience and personalization in every aspect of their online shopping experiences. A commitment to exceptional CX is how you satisfy those needs.

What you'll get from the event

  • Gain valuable insights from leading CX professionals in the industry to improve your strategies
  • Learn practical tactics for measuring customer satisfaction and identifying improvement opportunities
  • Discover how the most successful brands use CX as a competitive advantage, differentiating their brand from the competition
  • Network with the best thought leaders and other like-minded individuals


  • Ellen Zhang


    Partner Manager

  • Justin Holmes


    Chief Marketing Officer

  • Arman Taheri


    Director of Customer Success

  • Alexandria Collis

    Princess Polly

    Director of Operations



October 19 – 20, 2023
10:00 PM – 2:00 AM UTC

Contact Us


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Princess Polly