Gorgias CX Shop Austin

Sep 7, 2023, 8:00 PM – Sep 8, 2023, 12:00 AM

Don't settle for mediocre CX. Join us in person to level up your business !

About this event

Seamless and personalized CX is a crucial differentiator. Join us for an exclusive one-day in-person workshop dedicated to CX strategy on September 7, 2023, from 3 pm to 7 pm CDT. This workshop will bring together some of the eCommerce industry's renowned thought leaders to share their insights and tips on CX.

As customer expectations evolve, DTC eCommerce brands must keep up with trends and adapt. A focus on providing superior experiences that exceed expectations practically guarantees competitive advantages.

AGENDA:

3pm - 4pm - Welcome Reception

4pm - 5pm - CX Panel with Q&A

5pm - 6pm - Workshop Tables

6pm - 7pm - Networking Reception

Unlocking business growth through CX

To keep up with CX means continuously improving the customer journey, from awareness to post-purchase. As a result, you can increase retention (and LTV), positive word-of-mouth or referrals, and revenue.


CX also drives the formation of emotional connections with customers that foster brand loyalty. Customers expect convenience and personalization in every aspect of their online shopping experiences. A commitment to exceptional CX is how you satisfy those needs.

What you'll get from the event

  • Gain valuable insights from leading CX professionals in the industry to improve your strategies
  • Learn practical tactics for measuring customer satisfaction and identifying improvement opportunities
  • Discover how the most successful brands use CX as a competitive advantage, differentiating their brand from the competition
  • Network with the best thought leaders and other like-minded individuals

Speakers

  • Elvis Merino

    Gorgias

    Customer Success Manager

  • Mercer Smith

    PartnerHero

    VP of CX Insights & Community

  • Catie Murphy

    Shipbob

    Partner Development Associate

When

When

September 7 – 8, 2023
8:00 PM – 12:00 AM UTC

Contact Us

Partners

Gorgias logo

Gorgias

Shipbob logo

Shipbob

PartnerHerro logo

PartnerHerro