The customer experience encompasses everything – from brand discovery moments to post-purchase customer support. Product quality and low prices alone won’t attract and retain customers, not in today’s marketplace. No matter the niche, customer experience plays a crucial role in purchase decisions. It not only affects sales but also brand loyalty and retention. DTC brands must deliver excellent, valuable, and memorable journeys if they want customers to come back for more. When eCommerce brands deliberately take a proactive approach to improve CX, every business process improves. But what are the best practices and trends that eCommerce brands are leveraging to improve sales, customer loyalty & retention? Gain direct access to the most relevant retailers, investors, agencies, & influencers. Create a community around consumers who love your brand. CX is the ultimate differentiator. Join us live for valuable insights that can take your eCommerce CX and business to a whole new level. The Future of Customer Experience in eCommerce
CX eCommerce Trends For 2021 & Beyond:
Vaynermedia
Founder
Clearco
Co-Founder & President
BOOM by Cindy Joseph
CEO
Hello Tushy
Director of Experience
Beardbrand
Founder
True Classic
VP of Customer Experience
Hush.
Co-Founder
Sharma Brands
Founder
Casca Footwear
Co-Founder & CEO
Princess Polly
Director of Operations
Olipop
Director of CX
Three Ships Beauty
Co-Founder
FORT
Founder
Marea
Founder
Gorgias
CEO & Co-Founder
Levitate Foundry
CEO
Attentive
Senior Manager of Strategic Partnerships
LoyaltyLion
Head of Marketing
Hawke Media
VP Partnerships
BVA
Sales & Strategic Partnerships
CODE
Founder
ShipBob
Partnerships Team Lead
Recart
Founder & CEO
Conversmart
Founder
Hire Horatio
CEO
Velstar
Managing Director
ReCharge
VP Product Marketing
Swiftarc
Brand Foundry
Yotpo
Senior Content Strategist
Rolled Up
Founder & CEO
Pipe 17
Lead Gen Growth Manager
Ecommerce Partnerships
Expert
Thankful
Director of Customer Success and Deployment
Omnisend
Director of Customer Success
Exclusive
VP of Marketing Sciences
Omnisend
Senior Partner Manager
Yotpo
Loyalty & Referrals Product Marketing Manager
Gorgias
Tech Partner Manager Lead
Recart
Head of Partnerships
Clearco
Head of Market Development
Pari Passu Venture Partners
Entrereneur
Build Grow Scale
Founder
Tapcart
Senior Partner Manager
Attentive
Agency Strategy Manager
Gorgias
Senior Strategic Partnerships Manager
