DTCX Virtual Summit

DTCX Virtual Summit
Jul 15 - 16, 11:00 AM (EDT)

Level Up Your Customer Experience Practices with Top Industry Leaders

About this event

The Future of Customer Experience in eCommerce


The customer experience encompasses everything – from brand discovery moments to post-purchase customer support. Product quality and low prices alone won’t attract and retain customers, not in today’s marketplace.

No matter the niche, customer experience plays a crucial role in purchase decisions. It not only affects sales but also brand loyalty and retention. DTC brands must deliver excellent, valuable, and memorable journeys if they want customers to come back for more. 

When eCommerce brands deliberately take a proactive approach to improve CX, every business process improves. But what are the best practices and trends that eCommerce brands are leveraging to improve sales, customer loyalty & retention?


CX eCommerce Trends For 2021 & Beyond:

  • Gain direct access to the most relevant retailers, investors, agencies, & influencers.

  • Create a community around consumers who love your brand. 

  • Discover trends that will influence DTC practices now and well into the future.
  • Learn how to optimize CX to build trust, loyalty and increase sales.
  • Uncover ways to scale customer acquisition and improve retention.
  • See how personalized and customer-centric CX can grow customer lifetime value.

CX is the ultimate differentiator. Join us live for valuable insights that can take your eCommerce CX and business to a whole new level. 

Speakers

  • Gary Vaynerchuk

    Gary Vaynerchuk

    Vaynermedia

    Founder

    See Bio
  • Michele Romanow

    Michele Romanow

    Clearco

    Co-Founder & President

    See Bio
  • Ezra Firestone

    Ezra Firestone

    BOOM by Cindy Joseph

    CEO

    See Bio
  • Ren Fuller-Wasserman

    Ren Fuller-Wasserman

    Hello Tushy

    Director of Customer Experience

    See Bio
  • Eric Bandholz

    Eric Bandholz

    Beardbrand

    Founder

    See Bio
  • Breanna Moreno

    Breanna Moreno

    True Classic Tees

    Head of Customer Experience

    See Bio
  • Aaron Spivak

    Aaron Spivak

    Hush Blankets

    Co-Founder

    See Bio
  • Nik Sharma

    Nik Sharma

    Sharma Brands

    Founder

    See Bio
  • Braden Parker

    Braden Parker

    Casca Footwear

    Co-Founder & CEO

    See Bio
  • Alexandria Collis

    Alexandria Collis

    Princess Polly

    Director of Customer Experience

    See Bio
  • Eli Weiss

    Eli Weiss

    Olipop

    Director of CX

    See Bio
  • Connie Lo

    Connie Lo

    Three Ships Beauty

    Co-Founder

    See Bio
  • Conor Lewis

    Conor Lewis

    FORT

    Founder

    See Bio
  • Monica Grohne

    Monica Grohne

    Marea

    Founder

    See Bio
  • Romain Lapeyre

    Romain Lapeyre

    Gorgias

    CEO & Co-Founder

    See Bio
  • Steph Liu

    Steph Liu

    Levitate Foundry

    CEO

    See Bio
  • Greg Bauman

    Greg Bauman

    Attentive

    Senior Manager of Strategic Partnerships

    See Bio
  • Fiona Stevens

    Fiona Stevens

    LoyaltyLion

    Head of Marketing

    See Bio
  • Ashley Scorpio

    Ashley Scorpio

    Hawke Media

    VP Partnerships

    See Bio
  • Theresa Reed

    Theresa Reed

    BVA

    Sales & Strategic Partnerships

    See Bio
  • Bob Rockland

    Bob Rockland

    CODE

    Founder

    See Bio
  • Casey Armstrong

    Casey Armstrong

    ShipBob

    CMO

    See Bio
  • Soma Toth

    Soma Toth

    Recart

    Founder & CEO

    See Bio
  • Arri Bagah

    Arri Bagah

    Conversmart

    Founder

    See Bio
  • Jose Herrera

    Jose Herrera

    Hire Horatio

    CEO

    See Bio
  • Daniel Sheard

    Daniel Sheard

    Velstar

    Managing Director

    See Bio
  • Ruoting Sun

    Ruoting Sun

    ReCharge

    VP Product Marketing

    See Bio
  • Sumeet Shah

    Sumeet Shah

    Swiftarc

    See Bio
  • Wessley Gottesman

    Wessley Gottesman

    Brand Foundry

    See Bio
  • Adam Chandler

    Adam Chandler

    Yotpo

    Senior Content Strategist

    See Bio
  • Lucas Walker

    Lucas Walker

    Rolled Up

    Founder & CEO

    See Bio
  • Derric Haynie

    Derric Haynie

    EcommerceTech

    Chief Ecommerce Technologist

    See Bio
  • Rachel Jacobs

    Rachel Jacobs

    Ecommerce Partnerships

    Expert

    See Bio
  • James Hotson

    James Hotson

    Thankful

    VP of Partnerships

    See Bio
  • Gabe Macaluso

    Gabe Macaluso

    Omnisend

    Director of Customer Success

    See Bio
  • Nikhil Rajpal

    Nikhil Rajpal

    Exclusive

    VP of Marketing Sciences

    See Bio
  • Jon Knott

    Jon Knott

    Omnisend

    Senior Partner Manager

    See Bio
  • Katie McKeever

    Katie McKeever

    Yotpo

    Loyalty & Referrals Product Marketing Manager

  • Chris Lavoie

    Chris Lavoie

    Gorgias

    Tech Partner Manager

    See Bio
  • Nik Romaya

    Nik Romaya

    Recart

    Head of Partnerships

    See Bio
  • Daniel Rodic

    Daniel Rodic

    Clearco

    Head of Market Development

    See Bio
  • Dylan Whitman

    Dylan Whitman

    Pari Passu Venture Partners

    Entrereneur

    See Bio
  • Tanner Larsson

    Tanner Larsson

    Build Grow Scale

    Founder

    See Bio
  • Jon Knott

    Jon Knott

    Omnisend

    Senior Partner Manager

    See Bio
  • Jackie Green

    Jackie Green

    Attentive

    Agency Strategy Manager

  • Rohan Kapoor

    Rohan Kapoor

    Gorgias

    VC & Platform Partner Manger

    See Bio
  • Partners