DTCX Virtual Summit

Jul 15 - 16, 2021, 11:00 AM (EDT)

Level Up Your Customer Experience Practices with Top Industry Leaders

About this event

The Future of Customer Experience in eCommerce

The customer experience encompasses everything – from brand discovery moments to post-purchase customer support. Product quality and low prices alone won’t attract and retain customers, not in today’s marketplace.

No matter the niche, customer experience plays a crucial role in purchase decisions. It not only affects sales but also brand loyalty and retention. DTC brands must deliver excellent, valuable, and memorable journeys if they want customers to come back for more. 

When eCommerce brands deliberately take a proactive approach to improve CX, every business process improves. But what are the best practices and trends that eCommerce brands are leveraging to improve sales, customer loyalty & retention?

CX eCommerce Trends For 2021 & Beyond:

  • Gain direct access to the most relevant retailers, investors, agencies, & influencers.

  • Create a community around consumers who love your brand. 

  • Discover trends that will influence DTC practices now and well into the future.
  • Learn how to optimize CX to build trust, loyalty and increase sales.
  • Uncover ways to scale customer acquisition and improve retention.
  • See how personalized and customer-centric CX can grow customer lifetime value.

CX is the ultimate differentiator. Join us live for valuable insights that can take your eCommerce CX and business to a whole new level.