DTCX Virtual Summit

Jul 15, 2021, 3:00 PM – Jul 16, 2021, 10:00 PM

Level Up Your Customer Experience Practices with Top Industry Leaders

About this event

The Future of Customer Experience in eCommerce


The customer experience encompasses everything – from brand discovery moments to post-purchase customer support. Product quality and low prices alone won’t attract and retain customers, not in today’s marketplace.

No matter the niche, customer experience plays a crucial role in purchase decisions. It not only affects sales but also brand loyalty and retention. DTC brands must deliver excellent, valuable, and memorable journeys if they want customers to come back for more. 

When eCommerce brands deliberately take a proactive approach to improve CX, every business process improves. But what are the best practices and trends that eCommerce brands are leveraging to improve sales, customer loyalty & retention?


CX eCommerce Trends For 2021 & Beyond:

  • Gain direct access to the most relevant retailers, investors, agencies, & influencers.

  • Create a community around consumers who love your brand. 

  • Discover trends that will influence DTC practices now and well into the future.
  • Learn how to optimize CX to build trust, loyalty and increase sales.
  • Uncover ways to scale customer acquisition and improve retention.
  • See how personalized and customer-centric CX can grow customer lifetime value.

CX is the ultimate differentiator. Join us live for valuable insights that can take your eCommerce CX and business to a whole new level. 

Speakers

  • Gary Vaynerchuk

    Vaynermedia

    Founder

  • Michele Romanow

    Clearco

    Co-Founder & President

  • Ezra Firestone

    BOOM by Cindy Joseph

    CEO

  • Ren Fuller-Wasserman

    Hello Tushy

    Director of Experience

  • Eric Bandholz

    Beardbrand

    Founder

  • Breanna Moreno

    True Classic

    VP of Customer Experience

  • Aaron Spivak

    Hush.

    Co-Founder

  • Nik Sharma

    Sharma Brands

    Founder

  • Braden Parker

    Casca Footwear

    Co-Founder & CEO

  • Alexandria Collis

    Princess Polly

    Director of Operations

  • Eli Weiss

    Olipop

    Director of CX

  • Connie Lo

    Three Ships Beauty

    Co-Founder

  • Conor Lewis

    FORT

    Founder

  • Monica Grohne

    Marea

    Founder

  • Romain Lapeyre

    Gorgias

    CEO & Co-Founder

  • Steph Liu

    Levitate Foundry

    CEO

  • Greg Bauman

    Attentive

    Senior Manager of Strategic Partnerships

  • Fiona Stevens

    LoyaltyLion

    Head of Marketing

  • Ashley Scorpio

    Hawke Media

    VP Partnerships

  • Theresa Reed

    BVA

    Sales & Strategic Partnerships

  • Bob Rockland

    CODE

    Founder

  • Kevin Marvinac

    ShipBob

    Partnerships Team Lead

  • Soma Toth

    Recart

    Founder & CEO

  • Arri Bagah

    Conversmart

    Founder

  • Jose Herrera

    Hire Horatio

    CEO

  • Daniel Sheard

    Velstar

    Managing Director

  • Ruoting Sun

    ReCharge

    VP Product Marketing

  • Sumeet Shah

    Swiftarc

  • Wessley Gottesman

    Brand Foundry

  • Adam Chandler

    Yotpo

    Senior Content Strategist

  • Lucas Walker

    Rolled Up

    Founder & CEO

  • Derric Haynie

    Pipe 17

    Lead Gen Growth Manager

  • Rachel Jacobs

    Ecommerce Partnerships

    Expert

  • Reyna Juan

    Thankful

    Director of Customer Success and Deployment

  • Gabe Macaluso

    Omnisend

    Director of Customer Success