DTCx Talks London

May 17, 10:00 AM – 3:00 PM

Join DTCx community of Ecommerce Brands in the heart of London

About this event

Are you ready to take your DTC eCommerce brand to the next level? Then Join us in Central London at Ministry Venues – on May 17, 2023 – for an all-day meetup that will help you do that and more!

Event Agenda

11.00 - 12.00 Welcome Drinks & Snacks

12.15 - 1.00 The Importance of Excellent Customer Service by Fussy, Days Brewing & Your Basket is Empty

1.00 - 1.30 Tech Masterclass Panel: Should I Stay or Should I go? Keeping Today’s Customer by Neil Forrest (Gorgias), Anup Khera (Attentive) & Ryan Forster (Recharge)

1.30 - 2.00 Exploring the Power of D2C in CPG by Ashmita Gupta (Mars) and Mikko Rekola (Woolman)

2.00 - 2.30 The Power of Brand Identity and Customer Experience in Driving DTC E-commerce Success by Piers Thorogood (WMW), Ric Williams (WMW) and Suzannah Eurell (Borough Kitchen)

2.30 - 5.00 Drinks & Talks

Elevating your DTC eCommerce business

This year it’s more important than ever that DTC eCommerce brands provide convenient, personalized, and memorable shopping experiences. That involves focusing on critical areas, including brand identity, customer experience, omnichannel, and data utility.

Having a strong brand identity and providing exceptional customer experience drives more sales. Both help keep your brand memorable and foster customer trust and loyalty. Likewise, providing a seamless digital experience across all channels and leveraging data to optimize your website will improve sales.

This in-person meetup will center on these topics and more.

What you’ll get from the event

- Learn from, and network with the top leading experts in DTC eCommerce

- Discover consumer trends that will define 2023 and the opportunities for DTC eCommerce brands

- Uncover the best tools to enhance customer experience, enable data-driven transformations, and drive sales

- Gain insights about evolving categories, product trends, and KPIs to benchmark against

- Learn about the best unique strategies, tactics, and tips to help you improve the omnichannel experience

Take advantage of this opportunity. Join us in person to level up your brand growth. Limited space!


  • Ashmita Gupta


    DTC Head of Product

  • Neil Forrest


    Strategic Partner Manager EMEA

  • Mikko Rekola


    Chief Evangelist

  • Anup Khera


    VP & GM International

  • Tim Richardson

    Your Basket is Empty


  • Mike Gammel



  • Ryan Forster


    Senior Partner Manager EMEA

  • Piers Thorogood

    We Make Websites

    Director and Co-Founder

  • Suzannah Eurell

    Borough Kitchen

    Head Of eCommerce & Marketing

  • Ric Williams

    We Make Websites

    Head of Marketing

  • Matt Kennedy


    CEO & Co-Founder



Wednesday, May 17, 2023
10:00 AM – 3:00 PM UTC

Contact Us


Days logo


Gorgias logo


Tartan Scarf logo

Tartan Scarf

Attentive logo


Woolman logo


We Make Websites logo

We Make Websites

Recharge logo


Your Basket is Empty logo

Your Basket is Empty

Fussy logo


Borough Kitchen logo

Borough Kitchen