Turn 1st Time Purchasers into Brand Loyalists

May 3, 2023, 7:00 – 8:00 PM

About this event

It’s no secret that repeat customers are more valuable than one-time buyers. In addition, these consumers often become brand advocates, encouraging others to shop at the same brand. So in the highly competitive world of DTC eCommerce, securing a first-time purchase is just the beginning.

DTC eCommerce brands must also turn most of their first-time purchasers into brand loyalists to ensure long-term success. But how do you do that effectively?

Transforming your customer base into loyal fans

The best way to foster brand loyalty is to create memorable experiences. That involves personalizing the shopping experience and introducing better customer service processes focused on forging long-lasting customer relationships.

In this webinar, we’ll delve deep into effective strategies and tactics the most successful eCommerce businesses use to engage and retain customers. By the end, you’ll have the tools to take your DTC eCommerce brand to the next level.

What you’ll get from the event

  • Discover proven strategies for offering exceptional customer service that builds trust and fosters loyalty
  • Learn how to design a loyalty program that resonates with your target audience
  • Uncover smart ways to maintain customer engagement through meaningful communications
  • Learn how to consistently deliver quality and value that ensures ongoing customer satisfaction and loyalty
  • Discover the latest tools and trends in customer loyalty from industry experts
  • Learn how to leverage data to make informed decisions that improve brand loyalty


  • Lauren Lovato


    Commercial Partner Manager

  • Nikta Ahmadi


    Onboarding Partner Manager

  • Nikki Tooman

    Sticky Digital

    CEO/ Co-Founder

  • Noah Rahimzadeh


    Head of Partnerships

Contact Us


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Malomo logo


Sticky Digital logo

Sticky Digital