Maximizing Retention & Loyalty with Rewards & Exceptional Customer Service

Agency Talks
Wed, Jul 21, 3:00 PM (BST)

Loyalty, Retention & CX

About this event

Maximizing Retention & Loyalty with Rewards & Exceptional Customer Service

Every D2C eCommerce brand should have a strategy for customer retention and loyalty. These are the prime factors behind the exponential growth of many of the world’s largest eCommerce companies today.

Repeat customers have a higher lifetime value (LTV) and lower customer acquisition costs, making them more profitable. These customers also tend to be bigger spenders. Remaining loyal to a brand is often proffered than going elsewhere to shop when enough reasons justify it.

So how can you improve retention and loyalty?

Turning customers into repeat purchasers and brand champions

Exceptional customer service and rewards increase retention and brand loyalty. Both can allow eCommerce brands to pull ahead of the competition by enhancing the overall customer experience (CX) and encouraging brand advocacy.

Happy people are more likely to return and repeatedly buy, remaining loyal to your business for many years. Loyal customers are also powerful brand advocates, sharing every wonderful experience with whoever is interested.

What you’ll get from the event

  • Discover how quick response and resolution times equate to increased satisfaction and retention
  • Learn how to integrate loyalty points into customer communication and experience for increased sales and LTV
  • Uncover innovative ways to use omnichannel communication in the customer journey for building brand loyalty and community. 

Speakers

  • GQ Fu

    GQ Fu

    LTV Plus

    Co-founder & CEO

    See Bio
  • James Lyon

    James Lyon

    LoyaltyLion

    Director of Customer Success

    See Bio
  • Louis Lavedan

    Louis Lavedan

    Gorgias

    Strategic Partner Manager EMEA

    See Bio

  • Organizer

  • Nicole Baqai

    Nicole Baqai

    Senior Partner Manager

    View Profile