The success of any business is dependent on customer satisfaction, no matter the industry. That’s why brands invest in customer service – a cornerstone for enhancing CX (customer experience) and retention. But customer service is constantly evolving, and today that evolution is more rapid due to mobile.
SMS or texting has become the norm, with billions of text messages sent daily. It’s now a critical part of effective customer service and multi-channel marketing. That’s why Gorgias and Klaviyo teamed up to simplify how you can begin to leverage SMS.
Many DTC brands are missing opportunities because they lack an SMS customer service strategy. SMS has already proven to be a great way of improving customer relationships – allowing for faster open rates and broader reach in a world where mobile is supreme.
With the Gorgias and Klaviyo integration, you can initiate and manage conversations across all channels from a single point. Your marketing teams can also target customers more accurately and create better promotional experiences because both tools share data.
Senior Strategic Partner Manager
Owner + CEO
Louis manages strategic partnerships for Gorgias. Prior to joining Gorgias, he worked at Nosto, a personalization and recommendation solution for Ecommerce, as Partner Manager France. Louis has a particular love for tech, building strategic partnerships with international distributors and theatrical improvisation.
Aeolidia is a "one stop shop" design agency that develops brands and creates story-centered ecommerce websites for designers, artisans, and curators worldwide. We pair our fully-custom Shopify websites with conversion strategy and implementation, continually optimizing clients' sites and amplifying their sales funnels, resulting in significant growth to online retail sales.
As champions for small creative brands, we have a 17+ year reputation for smart and beautiful redesigns that help businesses level up.