The success of any business is dependent on customer satisfaction, no matter the industry. That’s why brands invest in customer service – a cornerstone for enhancing CX (customer experience) and retention. But customer service is constantly evolving, and today that evolution is more rapid due to mobile.

SMS or texting has become the norm, with billions of text messages sent daily. It’s now a critical part of effective customer service and multi-channel marketing. That’s why Gorgias and Klaviyo teamed up to simplify how you can begin to leverage SMS.

Elevating CX and generating conversations that lead to sales

Many DTC brands are missing opportunities because they lack an SMS customer service strategy. SMS has already proven to be a great way of improving customer relationships – allowing for faster open rates and broader reach in a world where mobile is supreme.

With the Gorgias and Klaviyo integration, you can initiate and manage conversations across all channels from a single point. Your marketing teams can also target customers more accurately and create better promotional experiences because both tools share data.

What you’ll get from the event

• Learn how to integrate Gorgias and Klaviyo to sync conversations between shoppers, customer support, and marketing teams.
• See how Gorgias and Klaviyo are helping brands increase customer satisfaction and drive revenue
• Watch experts show an in-depth demo of the integration, provide tips, and trade secrets
• Uncover unique ways to create more targeted SMS marketing campaigns by leveraging support activity